Desk Clerk PositionThe Desk Clerk performs a variety of clerical tasks, general operational services for residents and visitors, and a variety of safety tasks.Career Readiness Competencies:CommunicationCritical ThinkingAccess & OpportunityAnswers telephone, screens calls, and takes detailed messages.Serves as residence hall office receptionist; greets residents and visitors, responds to general questions regarding the operation of the residence hall, and responds to general requests for information and assistance.Refers residents' and visitors' concerns/issues to the residence hall supervisor.Makes announcements using the residence hall public address system as requested/needed.Maintains and updates paper records and paperwork associated with the daily operation of the residence hall office.Be aware of and monitor the residence hall's emergency systems & procedures.Receive, sort, distribute, and forward incoming and outgoing mail.Receive, log, sort, distribute, and forward any packages.Issues and records the use and return of lock-out keys and PEDs. Issues and records the use and return of hall equipment.Reports problems related to and/or requests repairs of vendor contracted equipment located within the residence hall (including but not limited to washing machines, clothes dryers, vending machines, and photocopier(s)).Assist residents in reporting maintenance problems and requesting repairs.Report student concerns and issues to the Hall Director, Resident Advisor, or Student Desk Manager.Desk Clerks must maintain an overall cumulative GPA of 2.5 on a 4.0 scale.Completes a Desk Log for each shift worked, if applicable.Performs general clerical and safety tasks.Performs general operational services.Attends scheduled Desk Clerk staff meetings, as assigned by the Student Desk Manager.Maintains a clean working environment that is open to the public.Performs other related duties as assigned by Hall Director or Student Desk Manager.Desk clerks working between the hours of 12 a.m. and 7 a.m. must be at least 18 years old.Desk Clerks will be required to work an average of 13-16 hours per week at their assigned residence hall.Desk Clerks must be available for a combination of nighttime and daytime shifts as well as weekend and weekday shifts.
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